Kmart APP FAQs


Customer Services FAQs




Frequently Asked Customer Services Questions. Get answers related to Kmart APP and get information about it.

  • Can I cancel my order?
As our automated system processes your given order almost immediately once you Process Order Button in checkout. So, it’s not possible to cancel your order before it’s fulfilled. However, when you receive the product after shipment. However, you can go to some specific instructions on How to return it for a refund. As in addition, home delivery of larger items can be refused, if necessary.

So, if you make an order that you wish to cancel, then you may mail the order back after you have received it. You can also return the product to the merchandise to your local Kmart Store. Thus, if you choose the last option, than please make sure that you have follow the correct steps on returning Kmart.com merchandise.
  • When is my Credit Card Charged?
Ans) So, a lot of people asked the same question while shopping online with Kmart APP for iPad. So, Good news! For you guys when you use a credit card, it isn’t charged until your order ships successfully. So, you never pay anything that is already on the way to your doorstep. If you are using Debit cards and Check cards than they are little different. The amount still isn’t deducted right away, but your bank may freeze the percentage of it. It will be 50 to 100% , to ensure that you have enough money in your account for coverage.

It's normal for the freeze to last anywhere from three to 10 business days, depending on your bank. So don't become concerned if this happens. It's just your bank's way of helping you keep from overdrawing your account and running into possible penalties.
  • I have ordered. Where is it?
Ans)  We all get excited to get the products which we have ordered online. So, it’s easy to get the status of your goodies. So, if you are a new customer or guest, then you can use the order number which you will get from your confirmation email. You can do a “quick check” within a couple of hours of ordering. However, once you’re registered shopper, you can view past orders, to your entire shopping history!

  • What’s the Shipping charge?
So, to keep shipping cost fair the company has

  • Give you the choice of your four shipping services in most of the cases.
  • Based your estimated charges on total weight, not number of items.
  • Combine items based on size and shape to eliminate dead weight. 
The company ships to:
1. Street Addresses only.
2. Military APO/FPO addresses.
3. All the 50 states and the District of Columbia.

  • Does Kmart APP have the same items as stores?
Sometimes the Kmart APP have even more than stores! The Kmart is working hard every day to bring more things which you love to get in online. It usually have a greater variety of products or home decor, sports, cookware and jewelry than you can find in the store and many special values. You can look for the new arrivals throughout the year with Kmart APP.

  • Do Kmart APP accept coupons online?
Off course Yes! The Kmart APP accept the online coupons. So, if you want to get the good online deals than you should use Kmart APP coupons. You just have to enter the coupon code during the checkout process. Terms & Conditions may be applied.
  • Why Kmart APP and Kmart Store prices are different? 
Like any large retail business with stores throughout the country, prices may vary a bit depending on what region you're in. You can think of www.kmart.com as just another store in a different place. Some prices may be a little higher and some may be a little lower depending on what our online customers want and need. Kmart.com prices are not guaranteed to be the same at Kmart store locations. 
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